November 1, 2019
9:00 am - 12:00 pm
- From Potlucks to Planning: Get Engaged!
Cindy Fesemyer, Adult & Community Services, WI DPI
How well is your library serving your community? Do you know what your community’s aspirations are? Starting with the story of the Columbus Public Library as an example of community engagement in action, you’ll learn the basics of engagement in this interactive session. Take away ideas and approaches for how your library can take its place at the heart of the community it serves.
- From Desks to Service Points: Why sitting is not serving
Directors Nick Dimassis, Beloit Public Library & Angela Zimmermann, Mukwonago Community Library
When challenged to create organizational charts for their libraries that were patrons—and not staff—focused, it was highly unlikely that this would lead to the elimination of the traditional reference, circulation, and children’s desks at both the Beloit Public Library and the Mukwonago Community Library. Learn about how both libraries have undertaken significant cross-training which empowers staff to manage their own time, participate and lead organizational projects, as well as serve 95% of patrons needs/questions. Find out how both libraries removed those barriers and in turn created a more user-friendly environment where library staff approach and greet customers, modern, flexible spaces were fashioned, and the idea of a roaming reference was implemented ultimately reflecting both libraries open and friendly patron-centered environment.
This program is sponsored by the Southeastern Wisconsin public library systems: Arrowhead Library System, Bridges Library System, Kenosha County Library System, Lakeshores Library System, Milwaukee County Federated Library System, and Monarch Library System.