Library Service Safety Security with Dr Albrecht
September 15, 2022
10:00 am - 3:00 pm
Thursday, September 15, 2022
10:00 am – 3:00 pm
Watertown Public Library, 100 S. Water Street, Watertown WI 53094
Note: Lunch will be provided at no cost to attendees
Working with challenging patrons, including those who can be rude, demanding, harassing, or disruptive can be difficult. There are ways to help make your library a better, safer place for all. Attend this workshop to find out how you can keep yourself and others physically and psychologically safe, making it easier to serve all people in your building.
Learning Objectives: Participants will…
- Learn about the service and communication tools staff can use with all types of people.
- Know the dos and don’ts of dealing with challenging patrons.
- Know how to keep your library facility as safe as possible.
Dr. Steve Albrecht has trained thousands of library employees in over 28 states, both in-person and online, on handling challenging, entitled, odd or even threatening patrons. Dr. Albrecht is well known to library audiences for his webinars, articles, book, and training programs. He has a 2015 ALA published book, Library Security: Better Communication, Safer Facilities and has also written other books on business, security, and leadership topics. You can also find his articles and podcasts on Library 2.0. He is board-certified in HR, security management, employee coaching, and threat assessment. He lives in Springfield, MO, with six dogs, two cats, and three chickens.
This program is sponsored by the Southeastern Wisconsin public library systems: Arrowhead Library System, Bridges Library System, Kenosha County Library System, Lakeshores Library System, Milwaukee County Federated Library System, and Monarch Library System.