Customer Service & Diversity


  • Customer Service & Diversity - Elkhorn
    April 21, 2020
    9:00 am - 12:00 pm
  • Customer Service & Diversity - Delafield
    April 22, 2020
    9:00 am - 12:00 pm
  • Customer Service & Diversity - Franklin
    April 23, 2020
    1:00 pm - 4:00 pm

CANCELLED. This workshop will be rescheduled.

Register for the session that works best for you:

  • Tuesday, April 21, 2020, 9:00 am — 12:00 noon at Matheson Memorial Library, 101 N. Wisconsin Street, Elkhorn  53121 [map]
  • Wednesday, April 22, 2020, 9:00 — 12:00 noon at Delafield Public Library, 500 N. Genesee Street, Delafield  53018 [map]
  • Thursday, April 23, 2020, 1:00 — 4:00 pm at Franklin Public Library, 9151 W. Loomis Road, Franklin  53132 [map]

 

Presenter: Debra Kneser, Inspired Training and Consulting

Public libraries are a lot like umbrellas: when a library is open, anyone is able to use it. How open are we as individuals to making all people feel welcomed? Find out how you can improve your customer service skills through better self-awareness and appreciation for diversity.

 

Learning Outcomes: Participants will…

  • Better understand the concept of unconscious bias
  • Become more aware how individual biases can affect perceptions, attitudes and behaviors toward people who are different
  • Learn effective customer service strategies for better interactions and outcomes

 

This workshop is sponsored by the Southeastern Wisconsin (SEWI) public library systems: Arrowhead Library System, Bridges Library System, Kenosha County Library System, Lakeshores Library System, Milwaukee County Federated Library System and Monarch Library System.