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Emotional Intelligence: Awareness, Adaptability and Empathy for 21st Century Leadership

May 10, 2017 @ 9:00 am - 12:00 pm

This workshop is for library supervisors, managers, and directors.


What is emotional intelligence? Emotional Intelligence (EQ) is the ability to effectively manage our own emotions and the emotions around us and it is quickly becoming the #1 competency for workplace leadership in the 21st Century. Associates, customers and all of humanity crave for a workplace culture that values and is committed to Emotional Intelligence. Everybody is looking for a better human connection experience. With the rapid acceleration of technology, distractions, change, and stress—Emotional Intelligence is even more crucial for building healthy, trusting relationships both personally and professionally. Most importantly, building a healthy relationship with yourself…You can never pour from an empty cup. Learn about Emotional Intelligence and how to use self and social awareness, adaptability and empathy daily for 21st Century leadership. Participants will discover how Emotional Intelligence can be integrated into their workplace culture to improve communication, purpose and morale and all participants will take an Emotional Intelligence self-assessment.


This program is sponsored by the Southeastern Wisconsin public library systems: Arrowhead Library System, Bridges Library System, Kenosha County Library System, Lakeshores Library System, Milwaukee County Federated Library System, and Monarch Library System.


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May 10, 2017
9:00 am - 12:00 pm


Laurie Freund


New Berlin Public Library
15105 W. Library Lane
New Berlin, WI 53151 United States
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